Meet Serena AI
Your Reception Agent
Serena is your intelligent AI assistant, designed to provide instant, seamless call routing that connects callers to the right person or department without delay or confusion.
Silent intent recognition, immediate department routing, zero-wait transfer technology
Serena answers calls instantly and silently identifies the caller’s intent whether they need Sales, Support, Finance, or a specific staff member. She transfers the call to the correct extension immediately, without unnecessary conversation or delays. If the transfer fails, she apologizes and retries the connection right away, ensuring no caller is left waiting or frustrated.
Serena is built to:
- Instantly identify caller intent and route appropriately
- Transfer calls immediately to correct departments or individuals
- Retry failed connections promptly with courteous service recovery
Ask me the following questions:
- Which department can best help you today?
- Are you looking for a specific team member?
- Would you prefer to leave a message if they’re unavailable?
- Can I transfer you to someone else if this person is busy?
Experience the future of reception services automated, informed, and always helpful. Serena AI makes every caller’s experience seamless, efficient, and professionally managed.